FAQ's
Where are you located?
The location is in Droitwich, WR9 area. The exact address will be given when placing an order.
Do you deliver?
I only do deliveries for Wedding Cake set ups. I may be able to accommodate for an additional charge, subject to availability & distance/location.
How do I place an order?
Please fill out the enquiry form, here. If you need to chase up or ask any questions before enquiring, please email me at bake.em.x@gmail.com.
Do you have a price list?
You can find my price list and full details, here.
For bespoke orders, please Final quotations will be given on enquiry.
How do I pay?
An invoice is sent to you when we have finalised your order and you have agreed with your quote.
Payments are to be made via Bank transfer. All details are given on your invoice. Please reference your invoice number when paying deposits and final balances.
What size cake do I need?
Please look at my cake size guide, here. This will show all sizes I offer; with how many portions they serve & the base prices. This is a guideline for you to use when deciding which size to choose.
How do I look after my cake once I have collected it?
Please read here for full detail on cake care and aftercare.
Does my cake come in a box?
Yes, your cakes all come in boxes. Most cakes will not have the lid on top due to the cakes/decoration being too tall. However, the lid does come with the cake box in case you need to use the box after cutting the cake.
Can you recreate a design I send?
I never copy someone else’s designs; however, I am happy to use these images as inspiration and create it in my own style that I work with.
How do I place an order?
No, I do not make fondant cakes or make my own fondant toppers. All cakes are made using buttercream, but I may sometimes be able to create aspects of your decoration using fondant, or order in fondant toppers.
What happens if I don’t pay my deposit in time?
You have 48 hours to pay your deposit from the date of invoice. I do not chase deposits, so if you have not paid and left it too late, you risk losing your order date. Please do not pay, assuming you can still order. Please email me first to re-enquire and check if your date is still available for you to pay your deposit.
Do you do wedding cakes?
Yes, I do buttercream wedding cakes, up to 3 tiers tall. I offer cake separators to hire to add floating tiers to your cake. I also have Cake stands available to hire, as well as display boards and stands for dessert tables.
I offer other wedding items, such as sugar biscuit favours & gift boxes, cupcakes, and dessert tables. For more information on weddings, please click here.
Do you Ship/post items across the UK?
Yes, I do post treat boxes, but these are limited to brownies, blondies, and stuffed cookies only.
They are sent 24-hour tracked.
How long do your items last?
I recommend all treats and custom cakes to be consumed within 5 days of collection/delivery. I recommend cupcakes to be consumed within 3 days.
All treats can be frozen and consumed once defrosted!
Can I make changes to my order?
If you would like to amend your order, please get in touch at bake.em.x@gmail.com as soon as possible with all details of what you would like changed. Depending on the nature of the amendment, I may not be able to accommodate your request.